Shipping policy
Last updated: 21 July 2026
This Shipping and Delivery Policy applies to products purchased directly from Affluence Infinity Pte. Ltd.
1. Delivery Areas
We currently deliver to:
- Singapore mainland
- Sentosa
- Restricted-access locations, subject to approval
- Malaysia and other approved markets, where applicable
Additional charges, delivery times or restrictions may apply to overseas, remote, secured or restricted-access locations.
Please contact us before placing your order if you are uncertain whether delivery is available to your location.
2. Delivery Charges
Delivery charges will be stated during checkout, in our quotation or before your order is confirmed.
Additional charges may apply for:
- Staircase access or difficult delivery conditions
- Oversized or heavy products
- Special handling requirements
- Timed deliveries
- Re-delivery following an unsuccessful delivery attempt
- Crane or lifting services
- Overseas shipping
- Customs duties, import taxes or clearance charges
Delivery and installation are separate services unless expressly included in writing.
3. Estimated Delivery Time
Estimated delivery dates are provided in good faith but are not guaranteed unless expressly confirmed in writing.
Delivery delays may occur because of:
- Supplier production schedules
- International shipping arrangements
- Customs clearance
- Stock shortages
- Weather conditions
- Transport disruptions
- Events outside our reasonable control
We will provide updated delivery information when reasonably available.
4. Delivery Access
You are responsible for providing:
- A complete and accurate delivery address
- Safe and reasonable access to the delivery location
- Details of any stairs, loading restrictions or access limitations
- Any required building, security or management approvals
- A suitable person to receive and inspect the products
Additional charges may apply if delivery cannot be completed because of inaccurate information, restricted access or the absence of an authorised recipient.
5. Receiving and Inspecting Your Order
You or your authorised representative must inspect the products when they are delivered or collected.
Any visible damage, missing items or incorrect products should be:
- Recorded on the delivery document; and
- Reported to us within 24 hours of delivery.
Please provide photographs, your invoice or order number and other relevant supporting information.
Signing a delivery document without recording visible damage may affect our ability to submit a claim to the delivery provider.
Please retain all original packaging until the products have been inspected and tested.
6. Damaged, Faulty or Incorrect Products
If a product arrives damaged, faulty or materially different from your confirmed order, please contact us promptly.
After assessing the issue, we may arrange:
- Troubleshooting or inspection
- Collection
- Repair or replacement
- Refund
- Another appropriate remedy required under applicable law
Please do not return a product or arrange an unauthorised repair without receiving instructions from us.
7. Risk and Ownership
Risk of loss or damage passes to the customer upon delivery, collection or transfer to the customer’s appointed carrier, unless otherwise agreed in writing.
Ownership of the products passes to the customer only after full cleared payment has been received, to the extent permitted by law.
8. Overseas Deliveries
Overseas delivery may be subject to additional shipping charges, customs clearance, import duties, taxes and local regulations.
Unless expressly included in our quotation, the customer is responsible for customs duties, import taxes and other charges imposed by the destination country.
Overseas delivery times may vary and may be affected by customs or international transport arrangements.
9. Contact Us
For shipping or delivery enquiries, please contact:
Affluence Infinity Pte. Ltd.
Email: sales@affluence-inf.com
Telephone: +65 8765 8985