Terms of Service

Last updated: 21 July 2026

These Terms of Service govern your use of the website operated by Affluence Infinity Pte. Ltd. (“Affluence Infinity”, “we”, “us” or “our”), as well as enquiries, dealer applications and purchases made directly from us.

By accessing our website, submitting an enquiry, applying to become a dealer or purchasing our products or services, you agree to these terms. If you do not agree, please discontinue using the website.

1. Website Information

We take reasonable care to ensure that the information on our website is accurate and current. However, product descriptions, specifications, images, finishes, prices and availability may change without prior notice.

Website information is provided for general reference and does not replace a formal quotation, written specification, technical assessment or professional installation advice.

If there is any difference between the website and the manufacturer’s latest specifications or our written quotation, the manufacturer’s specifications or written quotation will take priority.

Product images are for illustration purposes. Actual colours, materials and finishes may vary because of lighting, photography, screen settings, production changes and natural variations in materials.

2. Permitted Use

You may use this website only for lawful personal or business purposes relating to our products and services.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malware, harmful code or automated attacks.
• Scrape, reproduce or extract website content without permission.
• Interfere with the operation or security of the website.
• Misrepresent your identity or authority.
• Submit false, misleading or infringing information.
• Use our brand names, logos or content without written approval.

3. Intellectual Property

Unless otherwise stated, all website content is owned by or licensed to Affluence Infinity or the relevant manufacturers. This includes text, product descriptions, photographs, videos, graphics, documents, website layouts, logos, trademarks and downloadable materials.

You may view or print reasonable extracts for your own personal or internal business reference. You may not reproduce, modify, publish, distribute, sell or commercially use any website content without prior written permission from the relevant rights owner.

4. Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content, security, availability, products, services or privacy practices.

Access to third-party websites is at your own discretion and risk.

5. Quotations and Order Confirmation

Unless otherwise stated, quotations remain valid for 14 days from the date of issue. Prices and availability may change after the validity period.

A quotation does not constitute acceptance of an order. An order is confirmed only when we issue written confirmation or accept the required payment.

Separate quotations, project contracts, dealer agreements or manufacturer terms may apply. Where there is a conflict, the specifically agreed written terms will take priority.

6. Prices and Taxes

All prices are stated in Singapore dollars unless otherwise indicated.

Prices are inclusive of prevailing Goods and Services Tax.

Delivery, installation, calibration, programming, accessories, site work and other services are excluded unless expressly included in writing.

7. Orders and Customer Responsibilities

Before confirming an order, you are responsible for checking:

• Product models and quantities.
• Colours and finishes.
• Dimensions and electrical requirements.
• System compatibility.
• Delivery address and site access.
• Installation and infrastructure requirements.

Changes or cancellations may not be possible after an order has been accepted, particularly for customised, configured, special-order or specifically imported products.

8. Payment

Payment must be made according to the terms stated in the quotation, invoice or online checkout page.

Depending on the order, we may require:

• Full payment before delivery or collection.
• A non-refundable deposit.
• Progress payments.
• Payment of the remaining balance before installation.

Products remain the property of Affluence Infinity until full cleared payment has been received, to the extent permitted by law.

9. Special Orders

Special-order, customised, made-to-order, configured or specifically imported products cannot normally be cancelled, exchanged or returned after the order has been placed with the supplier.

Deposits paid for these products may be non-refundable.

10. Delivery

Delivery charges and estimated delivery dates will be stated in the invoice, in the quotation or before the order is confirmed.

Additional charges may apply for:

• Difficult access or staircases.
• Oversized or heavy products.
• Special handling or timed delivery.
• Re-delivery.
• Crane or lifting services.
• Overseas shipping.
• Customs duties and import taxes.

Delivery dates are estimates provided in good faith and are not guaranteed unless expressly confirmed in writing. Delays may occur because of supplier schedules, international shipping, customs clearance, stock shortages, weather, transport disruption or events outside our reasonable control.

Risk of loss or damage passes to you upon delivery, collection or transfer to your appointed carrier, unless otherwise agreed in writing.

11. Inspection Upon Delivery

You or your authorised representative must inspect the products upon delivery or collection.

Visible damage, missing items or incorrect products must be recorded on the delivery document and reported to us within 24 hours together with photographs and supporting information.

Please retain the original packaging until the product has been inspected and tested. Signing a delivery document without recording visible damage may affect our ability to submit a claim to the delivery provider.

12. Returns and Exchanges

All returns require our prior written approval.

Return requests must be submitted within 7 days of delivery and include:

• Order or invoice number.
• Product model and serial number.
• Reason for the return.
• Photographs where relevant.
• Details of any fault or damage.

Approved products must normally be unused, complete, in resalable condition and returned in their original packaging with all accessories, manuals, documents and proof of purchase.

Unless required by law, returns are not accepted for:

• Special-order, customised or configured products.
• Products ordered in a selected finish.
• Installed products.
• Opened consumables.
• Cut-to-length cables.
• Software, licences or activated subscriptions.
• Clearance or display products sold as-is.
• Products damaged through misuse or improper handling.
• Products with missing or damaged packaging.
• Products purchased from another dealer or retailer.

Change-of-Mind Returns

Select one policy before publishing:

Option A No change-of-mind returns

We do not accept returns or provide refunds solely because you have changed your mind, selected the wrong product or no longer require the product.

13. Faulty or Incorrect Products

If a product is faulty, damaged on arrival or materially different from the confirmed order, please contact us promptly.

After assessing the issue, we may arrange an inspection, troubleshooting, repair, replacement, collection, refund or another remedy required under applicable law.

Products must not be returned or repaired by an unauthorised party without our prior instructions.

14. Refunds

Approved refunds will normally be issued through the original payment method. Processing times may vary depending on the bank or payment provider.

Delivery, installation, special-order, payment-processing and completed service charges may be non-refundable unless otherwise required by law.

15. Installation

Installation is included only when expressly stated in writing.

You are responsible for providing:

• Safe and reasonable site access.
• Suitable electrical and network infrastructure.
• Accurate plans and site information.
• Necessary permissions and approvals.
• A suitable installation environment.

Additional work caused by inaccurate information, delayed access, incomplete third-party work or changes in project scope may be charged separately.

16. Warranty and Service

Products supplied by Affluence Infinity are covered by the applicable manufacturer’s warranty or the warranty stated on the invoice, warranty card or product documentation.

Warranty duration and coverage may vary according to the brand, product category, component, application and country of purchase or use.

Valid proof of purchase is required for warranty service. Warranty coverage generally applies to defects in materials or workmanship arising during normal and proper use.

Warranty coverage does not normally include:

• Normal wear and tear.
• Cosmetic damage that does not affect operation.
• Misuse, negligence or accidental damage.
• Liquid or impact damage.
• Incorrect installation, transport or storage.
• Unauthorised repairs or modifications.
• Use outside the manufacturer’s specifications.
• Electrical surges, lightning or unsuitable power supplies.
• Software, network or third-party compatibility issues.
• Damage caused by heat, humidity, dust, pests or corrosion.
• Products with missing, removed or altered serial numbers.
• Consumable components.
• Products purchased outside an authorised sales channel.

Transport, collection, delivery, removal, reinstallation and on-site attendance charges may not be included under the product warranty.

Products submitted for service may be reset, reformatted or updated. You are responsible for backing up account information, settings and stored data before submitting a product for service.

Products purchased from an authorised dealer should normally be returned to the original dealer for first-level support.

Nothing in this warranty policy excludes rights or remedies that cannot lawfully be excluded under applicable Singapore law.

17. Dealer Enquiries and Applications

Submitting a dealer enquiry or application does not guarantee approval, appointment, exclusivity, credit facilities or access to every brand.

Applications may be assessed according to business profile, market coverage, industry experience, showroom capabilities, technical capabilities, customer support standards, channel arrangements, brand requirements and financial or operational suitability.

All information submitted must be complete and accurate. Any dealer appointment will be governed by a separate written agreement.

18. Website Availability

We may suspend, restrict, modify or discontinue any part of the website without prior notice.

We do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.

19. Limitation of Liability

To the maximum extent permitted by law, Affluence Infinity will not be liable for indirect, incidental, special or consequential losses resulting from:

• Use of or inability to use the website.
• Reliance on general website information.
• Website interruptions or technical errors.
• Third-party websites or services.
• Unauthorised access outside our reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

20. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, products, services, website technology, manufacturers, suppliers, laws or regulations.

The revised terms will be published on this page with an updated revision date. Continued use of the website after an update constitutes acknowledgement of the revised terms to the extent permitted by law.

21. Governing Law and Disputes

These terms are governed by the laws of Singapore.

Any dispute arising from the website, products, services or these terms will be subject to the jurisdiction of the Singapore courts, unless the parties agree to another dispute-resolution process or applicable law requires otherwise.

Before beginning formal proceedings, both parties should attempt to resolve the matter through direct written communication.

22. Contact Us

For questions regarding these Terms of Service, please contact:

Affluence Infinity Pte. Ltd.
Email: sales@affluence-inf.com
Telephone:+65 8765 8985